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Privacy Policy & Warranty Information

Your privacy is extremely important to us. To process orders correctly and efficiently, we require a name, shipping/billing address, email address, phone number, and credit/debit card information. We will not distribute any of this personal information to anyone. Personal information is protected through our secured payment gateways. Contact us with any questions regarding privacy at support@extractiongeardirect.com

 

All items include a 90-day satisfaction guarantee. Any item may be returned within 90 days from the date of purchase and may be assessed a re-stocking fee based on if the item is damaged in any way. Duties, taxes, shipping, and handling fees are non-refundable. All items also include a standard 30 day limited warranty guaranteeing any/all defects which may be procured during purchase. Any use of items outside their listed specifications or use will void this warranty. We are an official distributor of Best Value Vacs and affiliates. Note: all items are inspected before being shipped out. If any items arrive damaged at the time of delivery, it is the customers responsibility to contact Extraction Gear Direct within 3 days of delivery to file a claim and recieve a replacement item. If the customer does not contact us within 3 days of delivery, Extraction Gear Direct is no longer responsible for shipping damages and the customer must pay a replacement fee for the item/items which were damaged in shipping. Qualified items will be issued a 1 year limited warranty which does not include damage or misuse by the customer. Proof of purchase must be provided in the event of a warranty claim. Warranties are only valid to the original purchaser of items and do not include re-sale of items by customers/distributors. Any single items which are bought and used to piece together a pressure system of any type assume all risk and responsibility. Single items are not tested prior to shipping. Please contact us with any other questions regarding warranties or warranty information on specific items. 

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